| REFUNDS & EXCHANGES |
- Please choose carefully as STYLE ME OVER does not offer refunds -> No refunds offered unless manufactural fault- SMO to approve.
- We will do our best to provide accurate measurements & sizing of each garment. In the event that a garment does not fit, a size exchange may be granted, but please note, if we are out of stock a STORE CREDIT will be issued
- You will be required to pay additional postage for size or Credit Note exchanges
- Sale items are not available for exchange or store credit.
- No exchange on accessories (inc headwear)
- SALE items and reduced items are not available for refund, return or exchange (this includes FLASH % OFF SALES)
[ FAULTY OR DAMAGED ITEMS]
- While we pride ourselves on offering quality and beautifully made garments, there is always the rare chance an item may be faulty, in this case we will cover the postage for it to be returned to us to be either repaired or replaced. It is only if we are unable to offer you either of these that we will refund you in full. We are not required to offer a replacement or refund if an items has been damaged due to obvious misuse or due to usual wear and tear. This is in accordance with Consumer Affairs Laws in Australia. We apologise for any inconvenience. Please feel free to contact us with any further questions regarding the return of any faulty product.
- Please note we will not except item(s) back after two weeks of customer receiving product(s)
| HOW TO LODGE A RETURN/EXCHANGE REQUEST |
- Return requests must be logged through the website within 5 Business Days of receiving the product. (This is the clients responsibility, not SMO and unfortunately if these guidelines are not met, the request for return will be declined)
- DON'T HAVE AN SMO ACCOUNT? ORDERED as a GUEST? NO PROBLEM! We create an account for you automatically, in order for you to have the option to exchange if you wish - to activate your account go to MY ACCOUNT at the top of the screen, simply type in your email address that you ordered with then click on FORGOT PASSWORD, you can then follow the prompts below and lodge your RETURN REQUEST. LOG In to your SMO ACCOUNT HERE, select on the Left Hand Side Menu ' COMPLETE ORERS', Find your order number in which the item you wish to RETURN is connected to and select 'RETURN ITEM' and then follow the easy prompts.
| RETURNS & EXCHANGES REQUEST PROCESS - once approved by SMO |
- We will recieve a notification of your REQUESTED RETURN/EXCHANGE
- If your Request for Return has been AUTHORIZED, item is to be returned - with all (if any) tags attached, in original packaging and in unworn condition - and received back at STYLE ME OVER within strict 14 working days.
- if your return has been AUTHORISED you must select and pay for what type of postage HERE , you'd like to use to have your exchange sent back to you (if stock is available in the size you've requested for an exchange - please note we do not hold items, otherwise an immediate store credit will be issued to your SMO account for you to use within 6 months and towards anything/any service on our sylemeover.com account) Please note that your Return/Exchange WILL NOT be posted/returned until we receive your postage choice and payment from this step
- A copy of the return request must also be included with the item. RA (return number) MUST BE CLEARLY WRITTEN ON FRONT OF PARCEL - delivery may be refused if this number is not clearly visible
- Please note: If item is returned without tags, paper work and void of smelling of perfume STYLE ME OVER reserves the right to refuse refund/store credit or deduct a repackaging fee.
- Authorised exchanges must be returned to STYLE ME OVER within a strict 14 Business days via registered post, as we will not be liable for any items that go missing.
- Please note we do not hold items. An exchange will be on offer if we have other size's available, otherwise you'll be offered a store credit.
- If item is found to be faulty, return postage will be refunded by us but please note we DO NOT refund express postage. Please send via regular post parcel
- Also please note: We do our returns on a Wednesday and a Friday so we can get your returns out to you asap although please bear in mind we are a small business with a team of 4
| Our return address is |
0451 580 476
*ONLY POST YOUR RETURN ONCE YOUVE LODGED YOUR RETURN REQUEST (as above) and you've recieved and email from us stating we have AUTHRORIZED THE RETURN