CORONAVIRUS UPDATE ON REFUNDS
Under the circumstances until the 31st of March we have updated our Terms and Conditions.
We are now offering REFUNDS on fully priced items on any order purchased between the 15th of March until the 30th of April.
We also have extended our Returns Policy to 30 days if lodged within 10 days.
Anyone with an online order that is wanting to return their FULL PRICED ITEM for a refund can only be refunded by lodging a return request online, awaiting authorisation and sending back the item, as soon as we have the item in store we will refund you straight into
THE PAYMENT GATEWAY YOU USED FOR THE ORDER.
Australia Post are having some delays due to the current situation, approx 2-3 business days more than usual
We pride ourselves knowing our Customer Service is of high quality at all times, if you do have any enquiry please do not hesitate to call or text us on 0451580476, email us on email@example.com or message us on any social media handle.
Thank you for supporting our small business during this time especially.
Stay Safe, Stay Calm and Stay Healthy
| REFUNDS & EXCHANGES |
- Full price items can be returned for a full refund within 30 days of placing your order. (excludes sale items)
- Returns will strictly only be accepted if the returns tag is still attached to the garment in original condition.
- Pre ordered items cannot be refunded if there are manufacturing or freight delays.
- We will do our best to provide accurate measurements & sizing of each garment. In the event that a garment does not fit, a full refund may be granted.
- You will be required to pay additional postage for Size or Credit Note exchanges
- Sale items are not available for refund, exchange or store credit.
- For hygiene reasons cosmetics, accessories and undergarments cannot be returned.
- SALE items and reduced items are not available for refund, return or exchange (this includes FLASH % OFF SALES, PROMO and Discount Codes used)
- Gift vouchers valid for 3 years from issue date
- Store credits valid for 12 months from issue date
[ FAULTY OR DAMAGED ITEMS]
- While we pride ourselves on offering quality and beautifully made garments, there is always the rare chance an item may be faulty, in this case we will cover the postage for it to be returned to us to be either repaired or replaced. It is only if we are unable to offer you either of these that we will refund you in full. We are not required to offer a replacement or refund if an items has been damaged due to obvious misuse or due to usual wear and tear. This is in accordance with Consumer Affairs Laws in Australia. We apologise for any inconvenience. Please feel free to contact us with any further questions regarding the return of any faulty product.
- Please note we will not except item(s) back after two weeks of customer receiving product(s)
| HOW TO LODGE A RETURN/EXCHANGE REQUEST |
- Return requests must be logged through the website within 5 Business Days of receiving the product. (This is the clients responsibility, not SMO and unfortunately if these guidelines are not met, the request for return will be declined)
- DON'T HAVE AN SMO ACCOUNT? ORDERED as a GUEST? NO PROBLEM! We create an account for you automatically, in order for you to have the option to exchange if you wish - to activate your account go to MY ACCOUNT at the top of the screen, simply type in your email address that you ordered with then click on FORGOT PASSWORD, you can then follow the prompts below and lodge your RETURN REQUEST. LOG In to your SMO ACCOUNT HERE, select on the Left Hand Side Menu ' COMPLETE ORERS', Find your order number in which the item you wish to RETURN is connected to and select 'RETURN ITEM' and then follow the easy prompts.
| RETURNS & EXCHANGES REQUEST PROCESS - once approved by SMO |
- We will recieve a notification of your REQUESTED RETURN/EXCHANGE
- If your Request for Return has been AUTHORIZED, item is to be returned - with all (if any) tags attached, in original packaging and in unworn condition - and received back at STYLE ME OVER within strict 30 working days.
- If your return has been AUTHORISED you must select and pay for what type of postage HERE , you'd like to use to have your exchange sent back to you (if stock is available in the size you've requested for an exchange - please note we do not hold items, otherwise an immediate store credit will be issued to your SMO account for you to use within 6 months and towards anything/any service on our sylemeover.com account) Please note that your Return/Exchange WILL NOT be posted/returned until we receive your postage choice and payment from this step
- A copy of the return request must also be included with the item. RA (return number) MUST BE CLEARLY WRITTEN ON FRONT OF PARCEL - delivery may be refused if this number is not clearly visible
- Please note: If item is returned without tags, paper work and void of smelling of perfume STYLE ME OVER reserves the right to refuse refund/store credit or deduct a repackaging fee.
- Authorised exchanges and returns must be returned to STYLE ME OVER within a strict 30 Business days via registered post, as we will not be liable for any items that go missing.
- Please note we do not hold items. An exchange will be on offer if we have other size's available, otherwise you'll be offered a store credit.
- If item is found to be faulty, return postage will be refunded by us but please note we DO NOT refund express postage. Please send via regular post parcel
- Also please note: We do our returns on a WEDNESDAY so we can get your returns out to you asap although please bear in mind we are a small business with a team of 4
| AFTERPAY OR ZIPPAY RETURNS |If you wish to return your item/s purchased via Afterpay or Zippay, please follow the same Exchange/Returns guidelines stated above.Once your item/s has been received and processed we will contact you via email with your store credit and details that you can apply to your next purchase with us either online or instore.While you will have your credit to spend with us at Style Me Over, please note that your continued repayments from your initial Afterpay or Zippay purchase will continue to be debited from your nominated account. If you have any RETURN questions or comments, please contact us on Facebook or by email at Hello@stylemeover.com | Our return address is | 4 Haughton Road Oakleigh 3166
PICK UPPlease kindly ensure collection within 14 days after you receive your awaiting pick email from us. As after this time you will not be able to exchange/receive a store credit if you are not happy with the item or the fit is not right, as it is out of our T&C's.