CORONAVIRUS UPDATE ON REFUNDS
Under the circumstances, we have updated our Terms and Conditions.
We are now offering REFUNDS on full-priced items on any order.
We also have extended our Returns Policy to 14 business days if LODGED WITHIN 10 DAYS.
Anyone with an online order that is wanting to return their FULL PRICED ITEM for a refund can only be refunded by lodging a return request online, awaiting authorisation and sending back the item, as soon as we have the item in store we will refund you straight into
THE PAYMENT GATEWAY YOU USED FOR THE ORDER.
Australia Post are having some delays due to the current situation, approx. 2-3 business days more than usual
We pride ourselves on knowing our Customer Service is of high quality at all times, if you do have any general enquiries please do not hesitate to call or text us on 0451580476, email us on firstname.lastname@example.org or message us on any social media handle.
Thank you for supporting our small business during this time especially.
Stay Safe, Stay Calm and Stay Healthy
| REFUNDS & STORE CREDITS |
- *ONLY POST YOUR RETURN ONCE YOU'VE LODGED YOUR RETURN REQUEST (as per below) and you've received an email from us stating we have AUTHORISED THE RETURN
- Full price items can be returned for a full refund within 14 days of receiving your order IF LODGED OR BROUGHT TO OUR ATTENTION WITHIN 10 DAYS. (excludes sale items) (FULL REFUNDS AVAILABLE)
- If you have purchased your full priced item with a store credit your refund will be returned in the same payment method (STORE CREDIT).
- Returns will strictly only be accepted if the returns tag is still attached to the garment in original condition.
- Pre ordered items cannot be refunded if there are manufacturing or freight delays.
- We will do our best to provide accurate measurements & sizing of each garment. In the event that a garment does not fit, a full refund may be granted.
- You will be required to pay additional postage for size or Credit Note exchanges
- Sale items are not available for refund, exchange or store credit.
- For hygiene reasons cosmetics, accessories, masks, headwear and undergarments cannot be returned.
- SALE items and reduced items are not available for refund, return or exchange (this includes FLASH % OFF SALES, PROMO and Discount Codes used)
- EVENT TICKETS are non refundable (this includes retreat tickets, day events & styling sessions with Melina Bagnato)
- Gift vouchers valid for 3 years from issue date
- Store credits valid for 12 months from issue date
| LOYALTY PROGRAM |
- If you make an ordering using a coupon code, voucher or store credit these items ARE still eligible for a refund. HOWEVER, the money customer has saved using the coupon or voucher will not be refunded.
[ FAULTY OR DAMAGED ITEMS]
- While we pride ourselves on offering quality and beautifully made garments, there is always the rare chance an item may be faulty, in this case we will cover the postage for it to be returned to us to be either repaired or replaced. It is only if we are unable to offer you either of these that we will refund you in full. We are not required to offer a replacement or refund if an item has been damaged due to obvious misuse or due to usual wear and tear. This is in accordance with Consumer Affairs Laws in Australia. We apologise for any inconvenience. Please feel free to contact us with any further questions regarding the return of any faulty product.
- Please note we will not accept item(s) back after two weeks of customer receiving product(s)
| HOW TO LODGE A RETURN REQUEST |
- Please log into your account online, you will be directed to your past orders
- Select return items
- Follow the prompts
- In the notes section please specify if you are after a store credit or refund.
| RETURNS REQUEST PROCESS - once approved by SMO |
- We will receive a notification of your REQUESTED RETURN/EXCHANGE
- If your Request for Return has been AUTHORIZED, item is to be returned - with all (if any) tags attached, in original packaging and in unworn condition - and received back at STYLE ME OVER within strict 14 working days.
- ORDER NUMBER AND NAME MUST BE CLEARLY WRITTEN ON FRONT OF PARCEL - delivery may be refused if this number is not clearly visible
- Please note: If item is returned without tags, paper work and void of smelling of perfume STYLE ME OVER reserves the right to refuse refund/store credit or deduct a repackaging fee.
- Authorised exchanges and returns must be returned to STYLE ME OVER within a strict 14 Business days via registered post, as we will not be liable for any items that go missing.
- Please note we do not hold items. As soon as we receive your item back we will offer you a store credit.
- If item is found to be faulty, return postage will be refunded by us but please note we DO NOT refund express postage. Please send via regular post parcel
- Also please note: All return orders will be processed within 5 business days of us receiving it from Australia Post. Please bear in mind we are a small business but we aim to stick to this time frame.
| Our return address is | 4a Haughton Road Oakleigh 3166 |
| AFTERPAY OR ZIPPAY RETURNS |If you wish to return your item/s purchased via Afterpay or Zippay, please follow the same Exchange/Returns guidelines stated above.Once your item/s has been received and processed you will receive an email with your store credit or refund and details that you can apply to your next purchase with us either online or in store. While you will have your credit to spend with us at Style Me Over, please note that your continued repayments from your initial Afterpay or Zippay purchase will continue to be debited from your nominated account. If you have any RETURN questions or comments, please contact us on Facebook or by email at Hello@stylemeover.com
PICK UPPlease kindly ensure collection within 14 days after you receive your awaiting pick email from us. As after this time you will not be able to exchange/receive a store credit if you are not happy with the item or the fit is not right, as it is out of our T&C's.